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5.3 We will acknowledge receipt of your claim within 2 business days and provide a decision within 10 business days.
4.3 Non-Refundable Services: Certain aspects of our services are not eligible for refunds. These include emergency response fees, which cover our immediate mobilization and initial assessment. Additionally, any services that have already been performed to industry standards cannot be refunded, as they represent completed work that meets professional quality benchmarks. Consumable materials used in the restoration or repair process, such as cleaning agents, replacement parts, or other supplies, are also non-refundable once utilized. Third-party services that Bring The Crew, Inc coordinates on your behalf fall under this non-refundable category as well, as we cannot guarantee refunds for services provided by external partners. Furthermore, any work or services that are affected, disrupted, or rendered ineffective due to natural causes or acts of nature are not eligible for refunds. This includes situations where severe weather events (such as hurricanes, tornadoes, or floods), earthquakes, wildfires, or any other natural disasters or unforeseen environmental factors beyond our control impact the effectiveness or completion of our services after our initial intervention. These exclusions are necessary to account for the unpredictable nature of emergency situations and the potential for external factors to influence the outcome of our work.
6. Limitations and Exceptions
6.1 This Refund Policy does not supersede or replace any warranties or guarantees provided for specific services.
6.2 In cases where services were performed on an emergency basis to prevent further damage or ensure safety, refunds may be limited to the portion of work that exceeds what was necessary for these immediate concerns.
6.3 Bring The Crew, Inc reserves the right to deny refund requests that are deemed frivolous, fraudulent, or in bad faith.
10. Contact Information
If you have any questions about this Refund Policy, please contact us at:
office@bringthecrew.com
By engaging in our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
9. Amendments to this Policy
9.1 Bring The Crew, Inc reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
9.2 It is your responsibility to review this Policy periodically for any changes.
3. Service Quality Guarantee
3.1 Bring The Crew, Inc is committed to providing high-quality emergency restoration and repair services. We guarantee that our services will be performed in a professional manner, in accordance with industry standards and applicable regulations.
3.2 If you are dissatisfied with the quality of our services, you must notify us in writing within 72 hours of service completion, detailing the specific areas of dissatisfaction.
5.2 Your claim must include: a) Your full name and contact information b) The date and nature of the emergency services provided c) A detailed explanation of why you are seeking a refund d) Any supporting documentation, including photos or third-party assessments
8. Dispute Resolution
8.1 If you disagree with our decision regarding a refund request, you may appeal by contacting our Management Team at office@bringthecrew.com within 5 business days of receiving our decision.
8.2 If the dispute cannot be resolved through our internal processes, both parties agree to seek resolution through mediation before pursuing legal action.
4.2 Partial Refunds: A partial refund may be considered on a case-by-case basis if: a) The services provided demonstrably fall short of industry standards. b) There is a significant discrepancy between the estimated cost and the final invoice, not attributable to unforeseen circumstances or client-requested additions.
4. Refund Eligibility
4.1 Full Refunds: A full refund may be issued under the following circumstances: a) If we fail to respond to your emergency call within our guaranteed response time, as specified in our Service Agreement. b) If we are unable to perform the agreed-upon services due to factors within our control.
2. Service Commencement and Acknowledgment
2.1 Upon your request for our emergency services, we will dispatch our team to your location. The commencement of our services constitutes your acknowledgment and acceptance of this Refund Policy.
2.2 Prior to initiating any work, our team will provide you with a detailed assessment of the required services and an estimate of the associated costs. Your verbal or written approval to proceed with the services signifies your agreement to the estimated costs and this Policy.
5.4 If a refund is approved, it will be processed using the original method of payment within 14 business days of approval.
7. Insurance and Third-Party Payments
7.1 For services covered by insurance, refunds will be processed in accordance with the terms of the insurance policy and may require coordination with the insurance provider.
7.2 In cases where a third party (e.g., insurance company) has paid for the services, any refunds will be issued to the paying party, not to the client directly.
5. Refund Process
5.1 To request a refund, you must submit a written claim to our Customer Service Department at office@bringthecrew.com within 3 days of service completion.
1. Introduction
This Refund Policy (“Policy”) outlines the terms and conditions under which Bring The Crew, Inc (“we,” “us,” or “our”) may provide refunds for our emergency services, including but not limited to water damage restoration, fire damage restoration, wind damage repair, and emergency plumbing services. By engaging our services, you (“the client” or “you”) agree to comply with this Policy.
REFUND POLICY
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Water Damage Restoration & Mold Remediation Services